Privacy Policy

Effective Date: October 26, 2023

At Maple Hearth Cafe, we are committed to protecting the privacy of our customers. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to ensure your personal data is handled responsibly and in accordance with applicable Canadian privacy laws.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Identifiable Information (PII): This includes your name, email address, phone number, and payment information (processed securely through third-party payment processors, we do not store full card details). This information is collected when you place an order, make a reservation, sign up for our newsletter, or use our catering services.
Non-Personal Information: This includes data about your device and browsing activity on our website, such as IP address, browser type, operating system, referring URLs, and pages visited. This information is typically anonymized and used for statistical analysis to enhance user experience.
Usage Data: Information about how you use our services, such as products viewed, purchases made, and interaction with our website features.

2. How We Use Your Information

Your information is used for the following purposes:

To process and fulfill your orders and catering requests.
To communicate with you regarding your orders, reservations, or inquiries.
To send you transactional emails, newsletters (if you opt-in), and marketing communications about our products and promotions. You can opt-out of marketing emails at any time.
To improve our website, products, and services based on user feedback and analytics.
To personalize your experience at Maple Hearth Cafe.
To comply with legal obligations and to protect our rights and property.

3. Sharing Your Information

Maple Hearth Cafe does not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties without your consent, except in the following situations:

Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, email service providers). These parties are contractually obligated to keep this information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include secure servers, encryption of sensitive data (like payment information), and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Object: You can object to the processing of your personal data under certain conditions.
Right to Data Portability: You can request to transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@maplehearthcafe.ca.

6. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@maplehearthcafe.ca

Address: Maple Hearth Cafe, 2847 Yonge Street, Suite 101, Toronto, ON, M4N 2J1, Canada

Phone: (416) 555-0199